Sales Administrator

Full time, Permanent
Southampton
Posted 9 months ago

Our client, an international engineering organisation based in Southampton, is now looking to recruit a Sales Office Administrator/Customer Relations Advisor IDEALLY WITH EXPORT EXPERIENCE to start in the next month!!!

The successful candidate MUST have a strong background within Sales Administration or Sales Co-ordination and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients!!!

Main Functions

o To work as part of the Sales Team in implementing the Company Strategic Plan.
o To provide excellent customer service to our customer base.
o To meet and exceed the department objectives set and agreed by the Line Manager

Responsible for:

o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000.

o Receiving and responding accordingly to orders, enquiries and queries by phone, fax, post and e-mails for UK sales.

o Tracking orders despatched via carriers and providing ETA’s/POD’s

o Supporting customer requirements for information, prices, technical advice, queries, etc

o Organising freight/transportation on UK, Export, Irish, Sameday or Special deliveries

o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements.

o Answering incoming calls and dealing with them in the appropriate manner

o Reception duties – answering the door, incoming calls and directing them to the appropriate department

o Filing and archiving all paperwork in an organised and logical way

o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required

o Posting invoices

o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements

o Make pro-active calls to current and potential customers

Job Features

Job CategoryOffice Support

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